Refund policy
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@saintdrako.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@saintdrako.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your order arrives damaged, defective, or incorrect, we will provide a replacement or a full refund.
Return shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
If your return is approved, we will provide the return address and instructions. Depending on the item and fulfillment location, returns may be sent to one of our partner warehouses, which may be located internationally.
Exchanges (Size exchanges)
If your item doesn’t fit, we offer size exchanges on eligible orders within 30 days of delivery.
To request an exchange, email support@saintdrako.com with your order number and the size you need.
Exchanges are subject to approval and stock availability. We may require the original item to be returned in certain cases.
Alternative resolutions
If you prefer not to return your item, we may offer an alternative resolution depending on the situation. This may include a partial refund or a replacement.
Please contact support@saintdrako.com and we’ll help you choose the best option available. We reserve the right to limit returns or exchanges in cases of excessive or suspicious return activity.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on gift cards.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@saintdrako.com.